Are you dedicated to helping others and providing your customers with the best possible experience? Do you want to have a positive impact on the daily life of businesses across North America? Are you ready for an adventure in the world of startups and entrepreneurship? If so, strap on your cap, this may be the job for you!
Voilà! is looking for a Technical Support and Quality Assurance Specialist. This role is about providing exceptional customer service when our customers need it most. You will help them run their business successfully by providing them with useful resources and solving technical problems.
The all-star player we’re looking for will empathize with our users and help them get the most value from our software. You will also be the voice of our technical team with whom you will work closely to improve our user’s experience.
At the same time, you will collaborate in the process of ensuring the quality of our product to familiarize yourself with our most recent innovations and to ensure that they meet the needs of our customers.
Voilà!’s mission is to put scheduling and workforce management on autopilot. We work with medium and large organizations to understand the nuts and bolts of their processes and streamline their processes. Our core values revolve around innovation, empathy and a little craziness that makes us both reach for the moon while sipping a cool Friday afternoon IPA.
Founded by a team of skilled HR professionals whom are also behind former recruitment SaaS leader Taleo, Voilà! is also back by leading Quebec and international investors including Inovia, Panache and Telegraph Hill Capital.